Updated: January 13, 2025
HolaboxApp regards user information security and privacy protection as its "lifeline". Adhering to the concept of "all based on user value", we are committed to improving the transparency of information processing, enhancing the convenience of your information management, and ensuring the security of your information and communication. Holabox strictly abides by laws and regulations and follows the following privacy protection principles to provide you with more secure and reliable services
【Safe and secure】
We do our best to prevent the leakage, damage and loss of your information through reasonable and effective information security technology and management processes.
【Make your own choice】
We provide you with convenient information management options so that you can make appropriate choices about managing your personal information.
【Protect communication secrets】
We strictly comply with laws and regulations, protect your communication secrets, and provide you with secure communication services.
【Reasonably necessary】
In order to provide better service to you and other users, we only collect necessary information.
【Clear and transparent】
We strive to introduce your Privacy Policy in a concise and easy-to-understand language so that you have a clear understanding of how we handle your information.
【Incorporate privacy protection into product design】
We integrate the concept of privacy protection into all aspects of product or service development, integrating legal, product, design and other factors.
This Privacy Policy mainly explains to you:
Information We Collect
How We Use the Information We Collect
How we use cookies and related technologies
Information you share
How do you manage your information
Information We Share
Information we may send to you
Location and duration of information storage
Information Security
Protection of minors
Scope of application Contact us
Change
We hope that you will carefully read the Privacy Policy (hereinafter referred to as "this Policy") to understand in detail how we collect and use information, so that you can better understand our services and make appropriate choices. If you use the Holabox service, it means that you agree with what we say in this policy. If you have questions, please contact us.
Information We Collect
According to the principles of legality, legitimacy and necessity, we only collect the information necessary to realize the functions of the product; The information you actively provide when using the service and the information generated during the use of the function or receiving the service will be collected through automated means as follows:
We will collect and use the following types of your personal information for the following purposes
Help you complete registration and registration
(1) When you register and log in to Holabox and related services, in order for us to provide services for you, you need to provide basic registration or registration information, including mobile phone number (personal sensitive information), verification code matching results (personal sensitive information), and you can complete Holabox-related account information (such as: avatar, nickname, gender, birthday and additional information), and collect this information to help you complete registration and later registration use. You can also choose to fill in your gender, birthday, occupation, city and personal registration to complete your information according to your needs.
(2) You can also use a third-party account to log in and use Holabox, you will authorize us to obtain the public information (avatar, nickname and other information you authorize) registered on the third-party platform for binding with Holabox, so that you can directly log in and use this product and related services.
(3) When you use a third-party account to log in to Holabox, with your consent, we may share nicknames, avatars and other information authorized by you.
(4) When you use some specific scenes in the Holabox APP: We will conduct facial live authentication and voice tattoo information for you in order to verify your identity verification and complete real-name authentication services. In order for you to better present yourself, you also need to provide us with up to 9 personal photos and a short video, if you refuse to provide the above information, you will not be able to use the products or services of this specific scene;
Provide you with interactive and information release services
Information you upload when using interactive and messaging services. For example, photos and videos you share while using Holabox.
When you follow the user account you are interested in, or communicate with other accounts, or make likes and comments, we will collect the account you follow and show you the content of the account you follow, and we will also collect your interaction, comment, like, and display or push notifications to users.
Special reminder: If you include your personal information in Holabox App, especially sensitive personal information such as facial recognition information and voice print information, during the upload process, please ensure that you have obtained the authorization and consent of the subject of personal information.
Audio and Holabox call services
When you and friends have audio chat, video chat, we will apply for access to your microphone, camera permissions, if you turn off these permissions, you will not be able to use the above services, but it will not affect your normal use of other functions.
We will not share your audio and video data with third parties, and the data will not be stored locally on the mobile phone and will not be uploaded to our or third parties' servers.
If you want to stop or revoke your consent to the collection and use of your audio and video information, you can contact [My]-[Customer Service] to inform you of your needs, and we will immediately stop using your information and help you close your permissions.
Portrait beauty service
When you use the portrait beauty service, we will process your facial information and show it to you for preview to achieve the effect of beauty preview. Before use, we will apply for access to your camera, if you turn off these permissions, you will not be able to use the above services, but it will not affect your normal use of other functions.
We will not share your facial information with third parties, and this data will not be stored locally on the mobile phone and will not be uploaded to our or the third party's servers.
If you want to stop or revoke your consent to the collection and use of your facial information, you can contact [My]-[Customer Service] to inform you of your needs, and we will immediately stop using your information and help you close your permissions.
Matching with equipment
In order to make the necessary adaptation of Holabox App and your mobile device, to provide you with safe and trusted products and usage environment, and to ensure the safe operation of HolaboxApp, when you use HolaboxApp, according to the specific permissions granted by you in the installation and use of the software, we will collect your device model, device identification code (including | MEl/AndroidID/IDFA/IDFV/OPENUDID/GUID/OAID/SN ID/MEID, Advertising ID, SIM card phone number, IMSI, ICCID), software list, device running status information, system version, MCC, MNC, Mac address information (including mobile phone Mac address and Bluetooth Mac address), device sensor information. The purpose of collecting this information is to help us carry out bug analysis, anti-cheating, anti-black industry and other security protection work, ensure your normal use of this product and/or service, improve and optimize our product experience, and protect the security of your account. At the same time, except as otherwise expressly provided in this policy, we will not provide your device information to any third party, but we cannot guarantee that other third parties will not obtain your device information through other channels, and combine your device information with other information to identify you personally, and you should claim compensation from the third party for any loss caused by you. The above device information is the basic information collected for the provision of services, if you do not want the above equipment information to be collected by us, it may cause us to be unable to provide you with normal services.
Required for other activities
（1) Information you submit through our customer service or participate in activities held by us.
(2) For example, the questionnaire you fill out when participating in our online activities may contain information such as your name, telephone number, home address, etc.
(3) Some of our services may require you to provide specific personal sensitive information to achieve specific functions. If you choose not to provide such information, you may not be able to use certain functions in the service normally, but it will not affect your use of other functions in the service. If you voluntarily provide your sensitive personal information, you agree that we will process your sensitive personal information in accordance with the purposes and methods described in this Policy.
Account cancellation
If you need to cancel your account, correct or delete your personal information, please contact customer service staff to operate, after receiving your request, we will complete your request within 1-5 working days.
(2) Log information
Logs
In order to ensure the standardization of your use and add more content that interests you, Holabox may collect relevant necessary log information.
(1) The activity log you use: click, browse, follow, favorite, search, share.
(2) Information log provided by you actively: likes, comments, feedback.
(3) Device log: device model, operating system version, unique device identifier, battery, signal strength and other information.
(4) Software log: the version number and browser type of the software. To ensure the security of the operating environment or as necessary to provide services, we collect information about the mobile applications and other software you use.
(5) Service log: information you search and view when using our services, service failure information, referral URLs and other information
(6) Communication log: the account, communication time and duration of communication that you have communicated when using our services.
Location information log
When you use location-related services, we may record the location information of your device in order to provide you with relevant services.
(1) When you use the service, we may obtain your geographic location information through IP address, GPS, WLAN (such as WiFi) or base station.
(2) GPS geographic location is personal sensitive information, if you refuse to provide it, we will not read the GPS information, and will not affect the normal use of other functions of Holabox.
(3) The information provided by you or other users when using the service may contain your geographic location information, such as your region information that may be included in the account information you provide, and the geographic tag information contained in the photos shared by you or others.
The system permissions called by HolaboxApp
As mentioned above, in order to provide you with Holabox products and/or services, we may need to use the system permissions in your device (excluding the permissions called by the third party accessed) to collect relevant personal information. Although we have covered it in the previous chapters, this section will summarize all the system permissions used by HolaboxApp to facilitate a more systematic, complete and transparent presentation to you. You can choose whether to authorize us to use the relevant permissions of your device, if you do not authorize us to use the relevant permissions, it may cause some services to be unavailable, but it will not affect your use of other functions of HolaboxApp.
【Android operating system application permission list】
Read the contents of the SD card (Read storage/photo permissions) android.permission.READ_EXTERNAL_STORAGE
· Permission function description: "Provides the function of reading data in the storage space of the mobile phone"
· Usage scenario and purpose: "Allow apps or mini programs to read stored pictures, documents, etc., mainly to help you publish information, upload avatars and other pictures, documents, record crash log information locally, and other functions"
"Write/delete contents of SD card (write/delete/storage/photo permissions)" android.permission.WRITE_EXTERNAL_STORAGE
· Permission feature description: "Provides write to external storage"
· Usage scenario and purpose: "Allow apps or applets to write/download/save/cache/modify/delete images, files, crash logs, etc."
Read the phone status and identity (phone permissions, device permissions) android.permission.READ_PHONE_STATE
· Permission function description: Provide to read the mobile phone device logo and other information, please rest assured that the permission can not monitor and obtain any of your call content and information
· Usage scenario and purpose: read the device call status and identification code, identify the device ID, and use it to complete the main functions such as audio and video, information display, account registration, and security assurance
Access approximate geolocation information android.permission.ACCESS_COARSE_LOCATION
· Permission function description: "Obtain approximate geographic location information through network location information (e.g. base station and WLAN)"
· Usage scenario and purpose: "Used to complete security services and location-based services (LBS) such as: intra-city information, published work coordinate positioning, and Mini Programs need to use related location services and other related functions"
Access precise geolocation information
android.permission.ACCESS_FINE_LOCATION
Permission function description: Obtain accurate geographic location information through the Global Positioning System (GPS) or network location information (such as base stations and WLAN).
Usage scenario and purpose: used to complete security services and location-based services (LBS) such as: intra-city information, coordinate positioning of published works, and use of related location services for mini programs."
Record android.permission.RECORD_AUDIO
Permission function description: Use microphone to record audio
Usage scenario and purpose: used to help you complete audio and video information release, live broadcast, complete search (if any) and other related functions that require this permission
Take photos and videos android.permission.CAMERA
Permission function description: Use to take photos and videos
Usage scene and purpose: used to realize the preview functions of photo shooting, recording video and portrait beauty effects, and to collect and identify the pictures and video information taken or recorded during the implementation of the above functions. If you refuse the authorization, the aforementioned functionality will not be available.
Message notification permissions android.permission.NOTIFICATION
Permission function description: Use notification permissions
Usage context and purpose: When you agree to open this permission, we will push messages for you so that you can receive and understand the notifications we send in a timely manner. If you refuse this authorization, you will not be able to receive the messages we push on your behalf.
【iOS operating system application permission list】
Read album permissions
Permission function description: Read the contents of the album
Usage scenario and purpose: used to upload text, images, videos and other content in your device for you, and can also save text, images, video content generated during your use of Holabox products and/or services. Please be aware that we will not automatically read the stored content of your local album and will only obtain the image/video data after you have agreed to open this permission and actively select the corresponding image in the album. This data is neither saved locally nor uploaded to our or third-party servers. If you deny the license, the aforementioned features will not work properly.
Camera permissions
Permission function description: Use the camera
Usage scene and purpose: to realize the preview functions of photo shooting, recording video and portrait beauty effects, and to collect and identify the pictures and video information taken or recorded during the realization of the above functions. This data is neither saved locally nor uploaded to our or third-party servers. If you refuse the authorization, the aforementioned functionality will not be available.
Mackwind authority
Permission function description: Use microphone
Usage scenario and purpose: used to realize voice input, voice change function, and collect and identify the voice information input in the process of realizing the above functions. This data is neither saved locally nor uploaded to our or third-party servers. If you deny the authorization, the aforementioned features will not be available.
Message notification permissions
Permission function description: Use notification permissions
Usage context and purpose: When you agree to open this permission, we will push messages for you so that you can receive and understand the notifications we send in a timely manner. If you refuse this authorization, you will not be able to receive the messages we push on your behalf.
Consumption record information
When you use the third-party payment function provided by this product to recharge and consume, we will save your recharge, consumption record information, order information, and account information on your mobile phone to confirm your payment instructions and help you complete the payment, and such information will also be used as your certificate for recharging and consumption.
The information shared by other users contains your information
Photos posted by other users or videos shared may contain your information.
Information obtained from third-party partners
We may obtain information that you generate or share when using third-party partner services. For example, when you use Holabox to log in to third-party partner services, we will obtain the name and login time of your login third-party partner services, which is convenient for you to manage authorization. Please carefully read the user agreement or privacy policy of the third-party partner service, regarding the identity of the third-party partner, the type of information we obtain, the purpose, etc., please refer to the first appendix of this policy "List of Personal Information Obtained from Third Parties".
How We Use the Information We Collect
We strictly comply with the provisions of laws and regulations and agreements with users, and use the collected information for the following purposes. If we use your information beyond the following purposes, we will explain to you again and obtain your consent.
To provide services to you
We collect and aggregate information to show you in different ways to better provide you with quality services.
Information release
(1) When you post audio, video, pictures, etc. or make comments, we will collect the information you post and display your nickname, avatar, posted content and information.
(2) When you use the function of publishing pictures, audio and video, we will ask you to authorize the camera, photos, and microphone permissions. If you refuse to authorize the provision, you will not be able to use this function, but it will not affect your normal use of other functions of Holabox.
Interactive communication
(1) When you follow the account, browse, comment, follow, favorite, like or share, we will collect the account you follow and the aforementioned information, and display the content of the account posting.
(2) You can add or delete friends in Holabox, in order to help you achieve this function, we create friend list information. A friend list is the necessary information needed to establish and manage friendships.
Audio and video chat
(1) When you and friends have an audio and video chat, we will collect your audio and video information.
(2) We will apply for access to your microphone and camera, if you turn off these permissions, you will not be able to use the above services, but it will not affect your normal use of other functions.
Beauty preview
(1) When you want to set a beauty preview, we will collect your facial information.
(2) We will apply for access to your microphone permissions, if you turn off these permissions, you will not be able to use the above services, but it will not affect your normal use of other functions.
Search
When you use Holabox's search service, we will collect your search keyword information and log records. In order to provide efficient search services, some of the aforementioned information will be temporarily stored in your local storage device, and can show you the content of search results and search history.
Product development and service optimization
When our system fails, we record and analyze the information generated during the system failure to optimize our services.
Security guarantees
We will use your information for identity verification, security measures, anti-fraud monitoring, archiving backup, customer security services and other purposes. For example, security software that you download or install detects malicious programs or viruses, or identifies fraudulent information for you.
Management software
Conduct software certification, software upgrades, etc
Invite you to participate in surveys about our services
In order to provide you with a better experience, improve our services or other purposes with your consent, we may use the information collected through certain services for our other services, subject to relevant laws and regulations. For example, the information you have when using one of our services is used to show you personalized content or advertising in another service, and for services such as user research analysis and statistics.
How do we store and store your personal information
How to store
(1) The information we will store includes: your personal registration information (including photos and videos uploaded when you complete your profile), audio and video, pictures, and text when you post interactions.
(2) The information we do not store includes: portrait and audio data generated by your Holabox speech, and facial data when you perform beauty settings.
(3) We will adopt security protection measures that meet industry standards, including the establishment of reasonable systems and security technologies to prevent your personal information from being accessed and modified without authorization, and avoid data damage or loss.
How to manage
(1) For the stored information, we encourage you to update and modify your personal information to make it more accurate and effective, and you can also ask us to delete it at any time.
(2) For unstored information, you can ask us to stop using your audio, video and facial information at any time and assist you to turn off permissions
How we use cookies and related technologies
We or our third-party partners may collect your information by placing secure cookies and related technologies in order to provide you with a more personalized user experience and services. We strictly require third-party partners to comply with the relevant provisions of this policy. You can also manage cookies through your browser settings. However, please note that if you disable cookies, you may not be able to enjoy the best service experience, and some services may not work properly.
Information You Share
You can share information about you with your friends, family and other users through our Services. For example, a video that you shared publicly in a small video. Please note that this may contain sensitive information such as your personally identifiable information and personal property information. Please carefully consider disclosing your relevant sensitive personal information. You can control the scope of information you share through the privacy settings in our Services, and you can delete the information you share publicly through the settings in the Services or the guidelines we provide. However, please note that this information may still be stored independently by other users or unaffiliated third parties that are not under our control.
How do you manage your information
(1) You can access, modify and delete the registration information and other personal information you provide in the process of using our services, or you can contact us in accordance with the notice guidelines. The scope and manner in which you access, modify, and delete personal information will depend on the specific service you use. For example, if you want to stop sharing your geographic location information when using location-related services, you can stop sharing through the mobile phone location shutdown function, software and hardware service providers and communication service providers, and we recommend that you read the relevant guidelines carefully.
(2) We will collect and use your information only to realize the functions of our products or services as described in this Policy. If you find that we collect and use your personal information in violation of laws, administrative regulations or the agreement between the two parties, you can request us to delete it. If you find that your personal information collected and stored by us is incorrect, you can also ask us to correct it. Please contact us using the contact details set out in this Policy.
(3) When you access, modify and delete relevant information, we may require you to verify identity to ensure the security of your account.
(4) Manage the third-party account you bind, please note that after you cancel the authorization of the third-party product or service, you may not be able to log in to the third-party product or service again using the unauthorized Holabox account; If you need to log in, you may need to authorize again.
(5) The relevant services in the wallet function are provided by us and related parties, and when you use the wallet-related functions, we and the related parties will collect the necessary information according to the necessary functions or services.
(6) Payment function: The third-party payment institution that cooperates with us provides services to you. Third-party payment institutions may need to collect your name, card type, card number, expiration date and mobile phone number. Bank card number, expiration date and mobile phone number are sensitive personal information, which is necessary for the payment function, refusal to provide it will cause you to be unable to use the function, but will not affect the normal use of other functions.
（7) Inquire about modification information:You can query and access your avatar, nickname, gender, birthday, zodiac sign, city, personality signature and Holabox number, and you can query and modify in [My]-[Edit Information].
(8) If you think that your rights and interests may be infringed, or the content of the behavior does not comply with the provisions of the platform, you can give us feedback through [Report], and you need to fill in the detailed reasons. We will deal with it in a timely manner after verification.
(9) You can view the entire content of this Privacy Policy on the registration page or in your personal account [My]-[Settings]-[About Us].
Information We Share
We strictly restrict the sharing of information in accordance with laws and regulations, such as:
(1) With your prior consent, we may share your personal information with third parties.
(2) For the purpose of external processing, we may share your personal information with third-party partners, so that they can process the above information for us in accordance with our instructions, privacy policy and other relevant confidentiality and security measures, and for the following purposes:
To provide you with our services;
To achieve the purposes described in the section "How We Use the Information We Collect";
Fulfill our obligations in this policy and exercise our rights;
Understand, maintain and improve our services.
If we share your information with the above third parties, we will use encryption, anonymization and other means to ensure the security of your information.
(1) With the continuous development of our business, when mergers, acquisitions, asset transfers and other transactions lead to the sharing of your personal information with third parties, we will inform you of the relevant circumstances through push notifications, announcements, etc., and continue to protect or require new managers to continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this Policy.
(2) We will use the collected information for big data analysis. For example, we use the information we collect to analyze and form city heat maps or industry insight reports that do not contain any personal information. We may disclose and share statistically processed information without identification content with our partners to understand how users use our services or let the public understand the overall usage trends of our services. Regarding the identity of third-party partners, please refer to Appendix II of this Policy "List of Personal Information Collection by Third-Party Partners" for details, if you refuse our suppliers to collect personal information necessary to provide services when providing services, it may cause you to be unable to enjoy the corresponding services.
We may disclose your personal information for the following purposes:
Comply with applicable laws and regulations and other relevant provisions;
Comply with court judgments, rulings or other legal procedures;
Comply with the requirements of relevant government agencies or other legally authorized organizations;
We have reason to believe that we need to comply with relevant provisions such as laws and regulations;
Reasonable and necessary purposes for implementing relevant service agreements or this policy, safeguarding the public interest, and protecting the personal and property safety or other legitimate rights and interests of our customers, us or our affiliates, other users or employees.
Information We May Send You
(1) Information push
We may send you emails, SMS, messages, or push notifications when you use our Services. You can opt out of receiving push messages in the [Settings] module of the mobile operating system. At the same time, because of the differences between various models, you can also contact us directly through online customer service, and we will manually guide you to unsubscribe.
(2) Service-related announcements
We may issue service-related announcements to you when necessary (for example, when a service is suspended due to system maintenance). You may not be able to cancel these service-related announcements that are not advertising in nature.
Location and duration of information storage
(1) The location where the information is stored
We comply with laws and regulations and store the personal information of users collected in Brazil.
(2) The period for storing information
In general, we retain your personal information only for the shortest period necessary to fulfill the purpose. However, we may change the storage period of personal information in the following cases to comply with legal requirements:
To comply with applicable laws and regulations and other relevant provisions;
To comply with court judgments, rulings or other legal procedures;
To comply with the requirements of relevant government agencies or legally authorized organizations;
We have reason to believe that we need to comply with relevant provisions such as laws and regulations;
Purposes reasonably necessary to implement relevant service agreements or this policy, safeguard the public interest, and protect the personal and property safety or other legitimate rights and interests of our customers, us or our affiliates, other users or employees.
Information Security
We provide appropriate security for your information to prevent its loss, misuse, unauthorized access or disclosure.
(1) We strictly abide by laws and regulations to protect users' communication secrets.
(2) We will use various security protection measures within a reasonable security level to ensure the security of information. For example, we use encryption technologies (e.g., TLS, SSL), anonymization processing, etc. to protect your personal information.
(3) We establish special management systems, processes and organizations to ensure information security. For example, we strictly limit the scope of people who have access to information, require them to comply with confidentiality obligations, and conduct reviews.
(4) In the event of a security incident such as personal information leakage, we will activate an emergency plan to prevent the expansion of the security incident and inform you in the form of push notifications, announcements, etc.
Protection of Minors
(1) We attach great importance to the protection of minors' personal information. According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the consent of your parent or legal guardian before using Holabox's services. If you are the guardian of a minor, if you have any questions about the personal information of the minor under your guardianship, please contact us through the contact information in Section 12.
XII. Scope of Application
(1) This Policy applies to all our services. However, some services have their own specific privacy guidelines/statements that are more specific about how we handle your information in that service. In the event of any inconsistency between this Policy and the privacy guidelines/statements of a particular service, the specific privacy guidelines/statements shall prevail.
(2) Please note that this Policy does not apply to services provided by other companies or individuals. For example, you log in to the services provided by other companies or individuals by using your Holabox account.
(3) Your use of such third-party services is subject to their privacy policies (not this Policy), and you need to read their policies carefully.
(4) All our products are provided by third parties, we strictly control quality and safety, quality problems, not the company is responsible
Contact Us
If you have complaints, suggestions, or questions about personal information protection, you can contact online customer service feedback in [My]-[Customer Service].
We will review the issue as soon as possible and respond within fifteen business days of verifying your user identity.
Changes
We may revise this Policy from time to time. If such changes will result in a material impairment of your rights under this Policy, we will notify you by prompting you in a prominent position on the page, sending you an email, etc. before the changes take effect. In this case, if you continue to use our services, you agree to be bound by the revised policy.